Privacy Policy

Effective Date: August 26, 2026

WC Foundation Experts respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how WC Foundation Experts (“WC Foundation Experts,” “we,” “us,” or “our”) collects, uses, stores, protects, and shares information when you visit our website, request an estimate, contact us, engage our services, or communicate with us by phone, email, or text message.

1. Business Information

WC Foundation Experts
1910 S 28th Street
Van Buren, AR 72956
Phone: (479) 217-0940
Email: [email protected]
Website: www.wcfoundationexperts.com

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you request an estimate, submit a website form, schedule an appointment, communicate with us, become a customer, or otherwise interact with WC Foundation Experts.

This information may include:

• First and last name
• Mailing or service address
• Email address
• Telephone or mobile phone number
• Information about your home, property, foundation, crawl space, basement, drainage, or requested services
• Appointment and scheduling information
• Estimates, proposals, invoices, payment-related information, and service history
• Photos or documents you provide regarding your property or service request
• Communications you send to us by website form, email, telephone, or text message
• Text messaging opt-in and opt-out records
• Other information you voluntarily provide to us

We may also automatically collect limited technical information when you visit our website, such as your browser type, device type, IP address, referring website, pages visited, and general website usage information through cookies, analytics tools, and similar technologies.

3. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and requests for estimates
• Schedule inspections, estimates, appointments, and services
• Communicate regarding current or proposed work
• Prepare and provide estimates, proposals, invoices, and other service-related documents
• Send appointment confirmations and reminders
• Provide project, scheduling, technician, or service updates
• Answer customer service questions
• Follow up after an inspection or completed service
• Maintain customer and service records
• Process payments and administer customer accounts
• Improve our website, services, and customer experience
• Protect against fraud, misuse, or security threats
• Comply with applicable legal, regulatory, accounting, and recordkeeping obligations
• Send promotional or marketing communications when permitted by law and when appropriate consent has been obtained

4. SMS/Text Messaging

If you provide your mobile phone number and consent to receive text messages from WC Foundation Experts, we may communicate with you by SMS or text message.

Text messages may include communications such as:

• Appointment confirmations
• Appointment reminders
• Scheduling and rescheduling information
• Estimate or inspection updates
• Project and service updates
• Arrival or technician notifications
• Questions regarding a requested or active service
• Estimates, proposals, invoices, or payment reminders
• Customer service communications
• Follow-up messages related to services you requested or received
• Promotional communications when you have provided any consent required for those communications

Message frequency varies depending on your interactions with WC Foundation Experts and the services you request.

Message and data rates may apply according to your mobile carrier and service plan.

Consent to receive text messages is not a condition of purchasing services from WC Foundation Experts.

Opting Out of Text Messages

You may opt out of receiving text messages from WC Foundation Experts at any time by replying STOP to a message.

After you submit an opt-out request, you may receive a final message confirming that you have been unsubscribed. After that confirmation, you will no longer receive text messages from that messaging program unless you subsequently opt in again.

Getting Help

For assistance with text messaging, reply HELP to a message or contact WC Foundation Experts at (479) 217-0940 or [email protected].

Opting out of text messages does not prevent you from communicating with us by telephone, email, website form, or other available methods.

5. Mobile Information and SMS Consent

WC Foundation Experts takes the privacy of mobile information and SMS consent seriously.

No mobile information will be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be sold, rented, transferred, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may provide mobile information to service providers, telecommunications providers, messaging platforms, aggregators, or technology vendors solely as necessary to provide, transmit, maintain, and support our text messaging services or as otherwise required by law.

These service providers are not authorized by WC Foundation Experts to use your mobile information or SMS consent for their own independent marketing or promotional purposes.

6. How We Share Information

WC Foundation Experts does not sell your personal information.

We may disclose information to trusted service providers when reasonably necessary to operate our business or provide services to you. These may include providers that assist us with:

• Customer relationship and job management
• Scheduling and appointment management
• Text messaging and telecommunications
• Email communications
• Website hosting and maintenance
• Website analytics
• Payment processing
• Accounting and business administration
• Information technology and security
• Contractors, suppliers, or service professionals involved in performing requested services

These parties are provided only the information reasonably necessary to perform services on our behalf.

We may also disclose information when reasonably necessary to comply with applicable law, court orders, subpoenas, governmental requests, protect our legal rights, prevent fraud or misuse, protect the safety of our customers or others, or facilitate a legitimate business transaction involving WC Foundation Experts.

SMS opt-in information and consent are excluded from sharing for third-party marketing or promotional purposes as described in Section 5 above.

7. Third-Party Service Providers

WC Foundation Experts may use third-party technology and business platforms to manage customer relationships, scheduling, estimates, invoices, payments, communications, text messaging, website analytics, and other business functions.

For example, our communications and customer management systems may process information on our behalf to enable us to provide services and communicate with customers.

These providers may process personal information only as necessary to provide their services to us and are subject to their own privacy and security obligations.

8. Payment Information

When payment information is collected electronically, payments may be processed through a third-party payment processor.

WC Foundation Experts does not necessarily store complete credit or debit card information on its own systems. Payment processors may collect and process payment information according to their own privacy and security policies.

9. Cookies and Website Analytics

Our website may use cookies, analytics services, and similar technologies to understand how visitors use the website, improve website performance, measure traffic, identify technical problems, and evaluate our marketing efforts.

Information collected through these technologies may include device information, browser information, IP address, referring pages, pages viewed, and approximate geographic information.

You may be able to limit cookies using your browser settings. Disabling certain cookies may affect the operation of some website features.

10. How We Protect Your Information

WC Foundation Experts uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These safeguards may include secure technology systems, access controls, password protection, restricted access to customer information, reputable third-party service providers, and other appropriate security practices.

However, no electronic transmission, internet service, or information storage system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide requested services
• Maintain customer and service records
• Fulfill contracts and warranty obligations
• Maintain accounting and tax records
• Resolve disputes
• Enforce agreements
• Maintain SMS consent and opt-out records
• Comply with applicable legal and regulatory requirements

Information that is no longer reasonably necessary may be deleted, anonymized, or securely disposed of in accordance with our business practices and legal obligations.

12. Your Choices and Rights

You may contact WC Foundation Experts to request that we:

• Update or correct inaccurate contact information
• Review certain personal information we maintain about you
• Remove information where appropriate and legally permitted
• Stop sending marketing communications
• Stop sending text messages
• Address questions regarding how your personal information is being used

To make a privacy request, contact us using the information provided at the end of this Privacy Policy.

Certain information may need to be retained for legal, contractual, warranty, financial, safety, fraud-prevention, or recordkeeping purposes even after a deletion request.

13. Email Communications

If you receive promotional email communications from WC Foundation Experts, you may unsubscribe by following the unsubscribe instructions included in the communication or by contacting us.

Service-related communications concerning estimates, scheduled work, active projects, invoices, warranties, or customer accounts may still be sent when reasonably necessary to provide the services you requested.

14. Links to Other Websites

Our website may contain links to third-party websites, social media platforms, manufacturers, suppliers, financing providers, or other external resources.

WC Foundation Experts is not responsible for the privacy practices, security practices, or content of websites or services that we do not operate. We encourage you to review the privacy policies of those services before providing personal information.

15. Children’s Privacy

Our website and services are intended for property owners and other adults seeking foundation, crawl space, basement, drainage, and related services.

We do not knowingly collect personal information from children under the age of 13 through our website.

16. Changes to This Privacy Policy

WC Foundation Experts may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or communication services.

When we make changes, the revised policy will be posted on this page and the Effective Date at the top of the policy will be updated.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, would like to update your information, or would like to exercise a privacy-related choice, please contact:

WC Foundation Experts
1910 S 28th Street
Van Buren, AR 72956
Phone: (479) 217-0940
Email: [email protected]
Website: www.wcfoundationexperts.com